FAQ

Frequently asked questions

·How long does it take for me to receive my order?
· How long for you to respond to my email?
· How long does it take for you to ship out orders?
· How are orders shipped?
· Can I track my order after it's been shipped?
· What payment methods do you accept?
· What is your return policy - For exchanges?
· What is your return policy - For Refunds?

Answer: Once your order is placed it’s received immediately

Answer: Most email is replied within a 24 - 48 hours period.

Your questions and concerns are important to us and our one wedding plan team will respond in a timely manner.

Answer: Most orders are processed and shipped within 24 hours once payment is received.

Answer: Orders are shipped Canada Post express with a tracking number which will be emailed to you.

Answer: Yes a tracking number will be provided once shipped

Answer: Payment methods are PayPal, Visa, Master Card or a money order; we will also accept email money transfers.

Answer: All returns for refunds will be required a 20% restocking fee of merchandise costs. NON-RETURNABLE ITEMS: Returnable items must be received by us within 60 days from the date your order was delivered. Returned items must be received in their original packaging and in perfect condition. If merchandise was originally seal package it's expected to be returned in the same way. Unsealed or used items are not resell able and not accepted for refunds if returned. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable.

If you have any further questions contact us our one wedding plan team will be happy to assist you.